Terms and Condidtions

The organization which has a website/app which was
registered under Nigeria's CAC as MEDAPP KONSULT LTD
with RN: 6974422, also called Mak

1. The website/App is called Med App Konsult also known as MaK

2. Users of the app are refereed to as "MaK Users"

3. MaK Affiliates are organizations who subscribed on MaK for the purpose of providing medical/auxiliary health care services

4. MaK Doctors are either
A. MaK online doctors - These are specialists (Family Physicians) from across the World that will regularly be available online to serve MaK Users
B. My Mak doctors - These are specialist physicians Worldwide that MaK Users will have to search for by their names based on their Doctor-Patient relationship for their services.

5. MaK users are allowed to send chat messages, do voice and video calls when necessary. These are meant for only medical consultations.

6.To enjoy these online services, users must have Internet connectivity at no cost to the provider.

7. Consultations are confidential and secured. Personal data provided are kept for medical purposes except for research and other legitimate purposes.

8. The website is mainly connecting users to medical services. These medical services includes making medical diagnosis, medical advisory services, general health News, health education services, and other medical services which are not only inclusive of fore-mentioned. Mak will also be connecting users to other specialist consultations and services.

THIS APP IS NOT FOR MEDICAL EMERGENCIES
For life-threatening emergencies, call [emergency number] or go to the nearest hospital immediately. Do not use this app for:
  • Chest pain or heart attack symptoms
  • Difficulty breathing
  • Severe bleeding
  • Loss of consciousness
  • Stroke symptoms
  • Severe injuries
LIMITATIONS OF TELEMEDICINE
  • Physical examinations cannot be performed
  • Some conditions require in-person diagnosis
  • Doctor may require you to visit a facility
  • Not suitable for all medical conditions
  • Technology failures may interrupt service
LIMITATION OF LIABILITY
MaK is a PLATFORM connecting users with healthcare providers.
WE ARE LIABLE FOR:
  • Platform technical failures causing data loss
  • Failure to verify doctor credentials as claimed
  • Data breaches due to our negligence
  • Misrepresentation of services
WE ARE NOT LIABLE FOR:
  • Medical outcomes or adverse events from treatment
  • Doctor's medical advice, diagnosis, or treatment decisions
  • Ambulance response times or availability
  • Third-party service provider failures
  • User's failure to follow medical advice
  • Incorrect information provided by users
  • Technical issues beyond our control (internet, device)
TO THE MAXIMUM EXTENT PERMITTED BY LAW, our liability is limited to the amount you paid for the service in the preceding 12 months.
ELIGIBILITY
  • You must be 18 years or older to use this service
  • Service is only available in Nigeria
  • You must provide accurate health information
  • You must have legal capacity to enter into this agreement
If under 18:
  • You may not create an account
  • Parents/guardians may use the service on your behalf
USER RESPONSIBILITIES
You agree to:
  • Provide accurate and complete medical information
  • Update your medical history when it changes
  • Follow doctor's instructions and prescriptions
  • Notify us of adverse reactions or complications
  • Use the service appropriately and legally
  • Keep your account credentials secure
  • Not share your account with others
  • Not use the service for illegal purposes
  • Not abuse, harass, or threaten healthcare providers
Providing false medical information may result in:
  • Account termination
  • Denial of service
  • Legal consequences
  • Potential harm to your health
PRESCRIPTION SERVICES
Doctors may prescribe medications based on consultation. However:
  • Prescriptions are at doctor's discretion
  • Doctors may decline to prescribe certain medications
  • Controlled substances may not be available via telemedicine
  • You are responsible for filling prescriptions at pharmacies
  • Prescriptions are valid for [X] days
  • Electronic prescriptions meet Nigerian medical standards
  • You must inform doctor of all current medications and allergies
AMBULANCE SERVICES DISCLAIMER
⚠ IMPORTANT:
  • This service FACILITATES ambulance requests but does not operate ambulances
  • Response times vary based on traffic, location, and availability
  • Ambulance availability is NOT guaranteed
  • For IMMEDIATE life-threatening emergencies, call [emergency number] directly
  • We are not responsible for ambulance delays or availability
  • Service is best for non-critical patient transport
PRIVACY AND DATA PROTECTION
Your use of this service is governed by our Privacy Policy available at: https://www.medappkonsult.com/privacy.html
By using this service, you agree to:
  • Collection and use of your personal and health data
  • Sharing data with healthcare providers as necessary for treatment
  • Data retention as required by Nigerian medical regulations
  • International data transfers to our hosting providers
Your Rights:
  • Access your medical records
  • Request data correction or deletion
  • Download your data
  • Withdraw consent (may limit service access)
  • File complaints with Nigeria Data Protection Commission
ACCOUNT TERMINATION
We may suspend or terminate your account if:
  • You violate these Terms
  • You provide false or misleading information
  • You abuse or harass healthcare providers
  • You use the service for illegal purposes
  • You fail to pay required fees
  • Your account shows fraudulent activity
You may terminate your account by:
Upon termination:
  • Your access is immediately revoked
  • Personal data deleted within 30 days (subject to legal retention)
  • Medical records retained for 7 years as required by law
  • Outstanding fees remain due
INTELLECTUAL PROPERTY
All content, features, and functionality are owned by MedappKonsult:
  • App design, code, and features
  • MaK trademark and branding
  • Educational health content
  • Platform technology
You may NOT:
  • Copy, reproduce, or distribute app content
  • Reverse engineer the app
  • Use our trademarks without permission
  • Scrape or extract data from the platform
Medical information provided to you is for personal use only and may not be redistributed.
DISPUTE RESOLUTION
Governing Law:
These Terms are governed by the laws of the Federal Republic of Nigeria.
Jurisdiction:
Any disputes will be resolved in the courts of [Your state/jurisdiction, Nigeria].
Informal Resolution:
Before filing any legal action, contact us at https://www.medappkonsult.com/contact-us.php to attempt informal resolution.
[Optional - Arbitration Clause]:
Disputes may be resolved through binding arbitration under [Nigerian Arbitration and Conciliation Act] rules.
HEALTHCARE PROVIDER VERIFICATION
All doctors on Dr MaK are verified to ensure they:
  • Hold valid MDCN (Medical and Dental Council of Nigeria) licenses
  • Have appropriate medical degrees and certifications
  • Maintain professional indemnity insurance
  • Have no history of serious disciplinary actions
Verification Process:
  • MDCN license verification via official registry
  • Medical degree authentication
  • Insurance policy verification
  • Background checks
  • Ongoing monitoring and annual re-verification
Users can:
However, Dr MaK is NOT responsible for:
  • Medical decisions made by doctors
  • Quality of medical care provided
  • Doctor-patient relationship management
  • Medical outcomes
MEDICAL CONFIDENTIALITY
Doctor-Patient Confidentiality:
All consultations are confidential and protected under Nigerian medical confidentiality laws. Doctors will not disclose your medical information except as required by law.
When We May Disclose Information:
  • With your explicit consent
  • To other healthcare providers treating you (with your permission)
  • As required by law or court order
  • To prevent serious harm to you or others
  • For medical research (anonymized data only)
  • To emergency services if you request ambulance
  • For quality assurance and training (anonymized)
Data Security:
  • All communications encrypted
  • Medical records stored securely
  • Access limited to authorized healthcare providers
  • Regular security audits
Consultation Recording:
Video/audio consultations may be recorded ONLY with your explicit consent for medical documentation, quality assurance, or training purposes. You will be notified before recording begins.
PAYMENT TERMS
Free Services
Paid Services (Require yearly Subscription)
Additional Fees (Beyond Subscription)
Refund Policy
FORCE MAJEURE
We are not liable for service delays or failures caused by circumstances beyond our control, including:
  • Natural disasters
  • Government actions or regulations
  • Internet service disruptions
  • Power outages
  • Pandemics or epidemics
  • War or civil unrest
  • Technical infrastructure failures
CHANGES TO THESE TERMS
We may update these Terms at any time. Changes will be effective:
  • Immediately upon posting for minor changes
  • 30 days after notice for material changes
Notice of Changes:
  • Posted on this page
  • In-app notification
  • Email to registered users
Continued use after changes means you accept the new Terms. If you don't agree, you must stop using the service and delete your account.
Last Updated: [14th December, 2025]